Englische Telefongespräche verstehen - Understanding

Make sure you understood clearly what your conversation partner said. You can ask him directly if you have problems while he talks or you try to summarize the call at the end of your conversation to see if you understood him right.

1. What to say if you don't understand the caller:

I'm sorry, could you speak a little bit more slowly?
I'm sorry, could you repeat that again?
If I understood you correctly, you would like to ...
(then repeat what you think you understood – if it's correct the caller will confirm. If not, the caller will repeat again.)
I'm sorry, that was too fast for me.

2. Summarizing your call - Zusammenfassen des Gesprächs

At the end of a call summarize the information you have gathered and repeat it. This allows you to be sure you got all the right information

Is that right, you will try to call Ms. Schmid again tomorrow then?
Just to be on the safe side, your email address was
info-at-lbt-minus-languages-dot-de (info@lbt-languages.de)?
Did I understand you correctly, you …

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Englischkurse in München, die Sprachschule LbT-languages macht es möglich