Telefongespräche auf Englisch führen - Making calls

Successful and Effective Phone Calls – Erfolgreiche und effektive Telefongespräche

Think about what you want to say before you make your call. Take some notes so you have a guideline. If you are not sure about the vocabulary, look it up on dict.leo.org before you make the call! If the phone call is important you may want to stand up. You have more power and energy this way!

1. Making the call - Anrufen

Remember to introduce yourself.

This is Helen Schmid from LbT-languages. Good morning.
Hi! My name is Helen Schmid. I'm calling from LbT-languages.

2. Asking for somebody - Nach jemandem fragen

What you may say if you would like to talk to someone.

May I speak to Mr. Smith?
I'd like to speak to Mr. Smith.
Could you put me through to Mr. Smith's assistant?
Could you connect me with someone who can tell me ...
Is Mr. Smith in?

3. Reason for the call - Grund des Anrufs

I'm calling to inquire/enquire about ...
I'd like to make an appointment for ...
I'm afraid we have to postpone ...
I need more information on ...

4. Leaving a message - Mitteilung hinterlassen

What you may say if you want to leave a message.

Please tell Ms. Foerster I called.
Would you ask Ms. Foerster to call/ring me back.
Can I Ieave a message?
Could you please tell Ms. Foerster it's rather important and ask her to call me back soon?
Thank you.

5. Arranging appointments - Termine organisieren

Can we make an appointment?
I have noted down: we will meet on Friday, January the eighteenth, at 10 am. I'll confirm this by e-mail, as well.
Can we postpone the meeting with Ms. Schmid to another day?

6. Problematic situations - Problematische Situationen

Can you speak more slowly, please?
Pardon, I didn't understand you at all.
It is very urgent. I must speak to Ms. Schmid as soon as possible. I only need 5 minutes of her time.
Please, excuse my mistake.

7. Ending a phone call - Ein Gespräch beenden

Thank you for your help. Have a nice day.
Have a nice weekend.Good-bye!
Best regards for Ms. Schmid then. I will try calling her again next week. Good-bye.

8. Spelling - Buchstabieren

A	[äi]	as in Alfa
B	[bie]	as in Bravo
C	[ßie]	as in Charly
D	[die]	as in Delta
E	[ii]	as in Echo/E-mail
F	[äff]	as in Foxtrott
G	[dschie]	as in Golf
H	[äitsch]	as in Hotel
I	[ei]	as in India
J	[dschäi]	as in Juliette
K	[käi]	as in Kilo
L	[ell]	as in Lima
M	[äm]	as in Mike
N	[än]	as in November
O	[ou]	as in Oskar
P	[pie]	as in Papa
Q	[kju]	as in Quebec
R	[ar]	as in Romeo
S	[eß]	as in Sierra
T	[tii]	as in Tango
U	[ju]	as in Uniform
V	[wie]	as in Victor
W	[dabbl ju]	as in Whisky
X	[ex]	as in X-Ray
Y	[wai]	as in Yankee
Z	[zie]	as in Zulu (US English)
Z	[zed]	as in Zulu (British English)

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Englischkurse in München, die Sprachschule LbT-languages macht es möglich