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Telefongespräche auf Englisch annehmen - Taking calls
Start your phone call by being well-prepared. You should always have a pen and a note pad, ready to take notes immediately. Take notes on what the caller is saying, so you can summarize well at the end of your phone call and forward a professional message if necessary. Remember to smile. The caller can’t help that you may be having a stressful day.
1. Taking a call - Gespräch annehmen
Make sure you know your company policy on how to answer the phone and be polite.
- This is Helen Schmid from LbT-languages. Good morning.
- LbT-languages, this is Helen Schmid. What can I do for you?
2. Getting names - Namen aufnehmen
Get both the first and surname. If necessary, ask the caller to spell his or her name.
- May/Can I have your name, please?
- Who is calling, please?
- Could I take your full name, please?
- Could you please spell that for me?
3. Reason for the call - Grund des Anrufs
Find out why the person is calling.
- May I ask what it’s about?
- May I ask the reason for your call?
- What can we/I do for you?
- Could you tell me a little bit more about …
4. Company / Organization - Firma / Organisation
Find out what business (s)he comes from.
- Which company do you represent?
- Where are you calling from?
- What’s the organization called you work with?
5. Forwarding a call - Anruf weiterleiten
- Just one moment, I will put you through to Mr. Miller. Have a nice day!
- May I put you on hold while I try contacting Mr. Miller? (Wait for the response!)
- Please hold the line. I will connect you.
- I'll connect you with the person in charge.
6. No reply - Keine Antwort
- I'm sorry, this is Jane again. Ms. Schmid is not in today. Would you like me to take a message?
- I'm afraid Ms. Schmid is in a meeting all day. Would you like to call back tomorrow?
- Would you like to wait or can he call you back?
7. Ending a phone call - Ein Gespräch beenden
- Thank you for calling. Have a nice day.
- Thank you for calling. I will let Ms. Schmid know you called.
- Good-bye Mr. Huber. Have a nice weekend.
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